Achieving Results Through Process Improvement

Course Designer
Christine Langevin, Training Consultant.

Description
This course material describes a systematic approach to process documentation and improvement.

Target Audience
Members of the organization coming from the different cross-functional teams involved in a work process. A process improvement team is usually comprised of eight (8) to twelve (12) members.

The Need
Organizations are dealing with tremendous challenges, such as:

> More demanding and educated customers
> A market that is highly competitive
> Fast-paced technology evolution
> Mergers
> Do more with less
> Retention of their top talented people

Consequently they need

> A shared vision and mission
> A strategic plan identifying some tactics that will allow to achieve business objectives
> A customer-driven culture
> Competent human resources
> Streamlined processes
> Systems that will support the processes

The Solution
Once a process improvement initiative has been identified as being essential to achieve your business objectives, we will guide the process sponsor and process owner in the project definition and in the selection of the team leader and members.

Once the team members have been identified, we will closely work with the team leader in the planning of all the activities that should be completed prior to the first team meeting.

From the first team meeting until the last, our consultant will guide the team through a methodology that will enable the process improvement team to learn while achieving results.

Additional training can also be provided to those who would like to become internal facilitators.

Benefits
Our hands-on training approach will provide team members with a better understanding of :

1. How to define a project
2. How to plan a process improvement initiative
3. How to create a teamwork approach
4. How to instill a customer-driven culture
5. How to map and analyze the actual selected process
6. How to design and measure the improved or new process
7. How to develop recommendations and an implementation plan
8. How to manage the process for continuous improvement

Duration
The average estimated time for a process improvement team from the first team meeting until the start of the implementation plan is 24 hours.

The team can meet 3 hours per week for 8 weeks or 1 day a week for 4 weeks, or any other approach that would suit the company's need.