Click here to enlarge our APPROACH DIAGRAM

"What gets measured gets done". Michael Leboeuf.

We begin by defining the mandate and the key strategic goals that you want to achieve. What has to happen in the next twelve months for the project to be successful?

We measure the following in partnership with you:

> Strategic goal achievement.
> Competency development.
> Morale, attitude and empowerment.
> Teamwork.
> Sales/service culture.

How we do it

> Before and after assessments (employees).
> Quarterly progress reports.
> Goal tracking.
> Performance management process.
> Capability Snapshot (Company).
> Participant/client feedback.

Delivery

Using adult-learning facilitation techniques, we ensure that all of our programs are practical, enjoyable and easy to implement for results. A combination of videos, group discussions, role playing, workshops and exercises provide a fast-paced and interesting learning environment for all participants.

Follow-up Process

Using a one to two-year process, we ensure long-lasting results. All of our programs can be delivered over time, enabling us to measure results and track performance improvements. Once we identify the goal of the mandate, we design a customized follow-up and coaching program to assure success.

Who is responsible for follow-up?

> The Peak Performance team.
> Your manager/ coaching team.
> Each participant.

Tools used

> Quarterly review sessions with management.
> Thirty-day goals.
> Videos at meetings.
> Audio tapes/CDs/CD-ROMs.
> Books.
> Follow-up exercises.
> Coaching sessions.
> Performance management process.

Customization

Diagnostics and assessments allow us to customize our programs to fit your organization's culture, values and key strategic goals. Once we identify the results you want to achieve, we can help you measure and assess the effectiveness of our programs.

> Consulting services based on your needs.
> Over twenty courses to choose from.
> Over three hundred learning modules based on key
   competencies.
> Role-play scenarios.
> Case studies.
> Follow-up programs to ensure results.
> Linkage to your systems.
> Tie in with your corporate culture, vision, mission and
   values.
> Association with your yearly theme.
> Different levels (new employees, mid-range, senior
   experienced).
> Language (French, English and Spanish).
> Train-the-trainer/ Coach.
> Experiential team games and outdoor activities.
> Customized delivery to encourage follow-ups and results